FAQ

We deliver across Pakistan within 3 to 5 working days. Orders from major cities (Karachi, Lahore, Islamabad) are often delivered within 48 hours.

We ship all orders via M&P Logistics to ensure safe and timely delivery.

We offer Free Delivery on all orders above Rs 3500 across Pakistan.

Yes! We have a 7-day exchange policy. If the size doesn't fit or you find a defect, simply contact us on WhatsApp to initiate an exchange.

If the issue is a size exchange (you ordered the wrong size), the customer pays the courier charges to send it back.

If there is a defect or fault in the product, Pelle Verana will cover all shipping costs.

Per company and M&P policy, we do not allow opening the parcel before payment. However, we offer a hassle-free return policy. If you don't like the product after opening it, just WhatsApp us and we will sort it out!

Absolutely. We use 100% premium cowhide leather for the upper and durable tyre or micro-sheet soles. Our leather is designed to last for years.

Yes, this is very common with real leather. New Peshawari chappals require a "break-in" period of 2-3 wears. The leather will stretch and mold to your foot shape for a perfect custom fit.